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Trust Through Transparency

Government must be open and accountable to citizens. Transparency leads to citizen trust which is crucial for a strong community.


Citizen communication is always at the heart of good government, and must remain so in spite of budgetary challenges or limited resources.


In this challenging economy, we’re all experiencing rising costs and shortages, with Provo City needing to “tighten its financial belt” as we’re all doing.


Accountability to Provo residents means always being wise stewards of taxpayer dollars, including cost-effectiveness in citizen outreach. Our monthly newsletter, Provo Connect, is currently mailed with city utility bill to save mailing costs. While we have a website and are active on social media, Provo Connect is the only ongoing printed information due to its benefit of reaching all citizens directly. But, convenience comes at a cost, with printing and mailing adding significant expense.


Effective communication shows citizens how we are minimizing costs while maximizing service.



When a storm is coming, you don’t want to run out of supplies like food, water, and snacks. Having extra supplies is as easy as picking up a few extras every time you go food shopping.


Find out more information on how to prepare for emergencies at ‘Scary Simple’ is campaigning to educate Americans how to prepare for and respond to emergencies. We strive to empower families to develop a plan to communicate in the case of a disaster.


We all lead busy lives—making it challenging to keep up with community news that matters to you!


Thank you to all who completed the Citizen Communications Survey. Your feedback is already improving our outreach with added convenience at a cost-savings.

What You Said

80% of citizens said they lacked time to read the entire newsletter

39% of citizens said that they prefer ELECTRONIC communications


How We’re Improving

Provo Connect Online Newsletter


We will still be providing cost-effective printed newsletter in utility bills, but for those on-the-go, an online version is easily available by EITHER scanning the QR code or visiting 

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Electric Vehicle Charging Station


Provo City and Provo Power are advocates of clean air and we are doing our part to include clean energy resources in our portfolio (currently projected at 48% green) with a goal set forth by the Municipal Council of obtaining 60% renewable by the year 2030. In addition, the city is supporting other ways of cleaning up our air in our community, including offering rebates for exchanging small gas-powered yard equipment for battery-powered equipment.  If you haven’t taken advantage of this program offered by Provo Power, please go to for more information.


Also, as many of you know, Electric Vehicles are becoming one of the fastest growing markets making all auto industries rethink manufacturing, with most already offering an electric option. Because of the growth over the years, it has necessitated a demand for charging stations throughout the city, in which Provo City installed 20 electric vehicle charging stations in nine different locations (on city property) which are now fully operable and open for public use. Provo City received $267,850.00 from the national Volkswagen Settlement Fund and used that money to purchase and install the charging stations.


These are just some of the steps the city has taken to responsibly support and promote clean air in our community, and we’ll continue to do more where we can.

Newly Inaugurated Officials

On January 4 we held an inauguration for two new and two returning elected officials at the Provo Library at Academy Square. Judge Vernon F. Romney administered the oath of office to Mayor Michelle Kaufusi and Council Members George Handley, Rachel Whipple, and Katrice MacKay. As they made remarks after being sworn in, the newly elected and re-elected officials talked about why they decided to run, the commitment of getting involved in order to make a difference, and the hard work of governing.


Provo City is grateful to those in the community who participated in the ceremonies and made it a memorable day for all involved - Whitney Gillman, Andreina Quevedo, Glory Thomas, Reverend J. Keith Cupples, Wayne Parker, Judge Vernon F. Romney, and the Provo City Police and Fire Combined Color Guard.


The City Council held its first meeting of the year that evening and selected its leadership for the year. Travis Hoban was elected Council Chair and George Handley was elected Council Vice-Chair. Shannon Ellsworth was elected Redevelopment Agency Chair and Rachel Whipple as Redevelopment Agency Vice-Chair.

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Q: Do I need a rental dwelling license?

A: As per Provo City Code section 6.26.020, “it is unlawful for any person to keep, conduct, operate, or maintain a rental dwelling . . . without a business license for such dwelling.” Any property that fits our definition of “Rental Dwelling” does require a rental dwelling license.


Q: How does Provo define “Rental Dwelling”?

A: Provo City Code section 6.02.010 defines a Rental Dwelling as “a building or portion of a building used or designated for use as a residence by one (1) or more persons that is:

(a) vailable to be rented, loaned, leased, or hired out for a period of one (1) month or longer; or

(b) rranged, designed, or built to be rented, loaned, leased, or hired out for a period of one (1) month or longer.”


Q: What if I’m only renting to family members (i.e. my kids, parents, cousin, etc.), do I still need a license?

A: Yes.  If you as the owner do not live at the property, a rental dwelling license is required.


Q: Can I rent my home, or a part of my home, as a short-term rental?

A: This depends on the zone wherein your property is located. If your property is in a residential zone, short-term rentals are not permitted. Provo city only allows short-term rentals in the following zones: DT1, DT2, SC3, GW, WG, FC1, FC2 and PIC.


It’s a win-win scenario for Provo residential electric utility customers! SharedSolar offers customers the option to lease solar panels from Provo’s community solar farm instead of installing rooftop solar on their homes. Provo is excited to offer this optional renewable alternative for those who want to generate renewable energy on the electrical grid without expensive up-front capital or financing costs.

Learn more at
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